Isleta Amphitheatre Rules

Please be aware that all rules are subject to change. Please follow official venue rules for the best possible experience and safety of all patrons. The official venue site is here.

Isleta Amphitheatre is proud to offer a fun and relaxing space to enjoy live entertainment. To keep the venue enjoyable for all, they have created a set of rules and policies guests are expected to follow. Please take the time to read these rules, as failure to abide by them may result in expulsion without refund or banning. If you have any questions, please call 505-452-5100. Please follow the venue rules for the safety and well being of all patrons attending concerts.

Alcohol Policy

The venue does not permit any outside alcoholic beverages to be brought into the venue. However, they offer a wide variety of alcoholic beverages for purchase once inside the venue! A valid and current Driver License or State ID card is required to purchase alcohol, and guests will be required to show their ID every time they purchase.

Animal Policy

Pets are not allowed within the venue. However, Isleta Amphitheatre welcomes service animals. Please note that emotional support animals may not qualify as service animals.

Bag Policy

The venue’s clear bag policy was introduced to reduce staff contact with guest belongings and speed up the security process. You’re allowed to bring in clear plastic, vinyl, or PVC tote bags no larger than 12″ x 6″ x 12″ and/or small clutch bags no larger than 6″ x 9″.

Bags larger than 6″ x 9″ are not permitted unless they’re clear. The largest clear bag you can bring into the venue is 12″ x 12″ x 6″, which is roughly the size of a small backpack for reference. Any bags larger than this must be returned to your vehicle.

All bags will be searched upon entry. If you refuse, you may denied access to the show.

Camera Policy

The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check with the box office for the show you will be attending to ensure that the venue will be allowing cameras in.

Cashless Venue Policy

All points of sale will only accept credit, debit, or mobile pay (such as Apple Pay or Google Pay). In the event you are not carrying a credit or debit card, staff will be available on site at the Guest Services Booth in the Front Plaza to exchange cash for card, dollar for dollar, without any service fees.

Chair Policy

Outside lawn chair are allowed. Please note that chairs must be no more than 9 inches off the ground and may not be in a bag/exterior covering. Additionally, due to new screening technology all guests bringing a personal lawn chair need to enter through Gate 5.

Children Policy

Children 2 and under do not require a ticket, but must sit on a parent’s lap. Please note that strollers are not permitted into the venue.

Clear Bag Policy

To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). No other bags of any type will be allowed.

Permitted Items:

Guests are welcome to bring the following items to the venue for most shows.

» Clear Bag/Totes – no larger than 12 x 6 x 12

» Small Clutch Purse – no bigger than the palm of your hand 4.5 x 6.5

» Fanny Packs

» Factory Sealed Water Bottle – up to one gallon per person or empty bottle to fill inside

» Blankets

» Cameras – non professional only, no detachable lens

» Sunscreen

» Small tote/parasol umbrellas

» E-Cigarettes & Vape Pens ONLY IN PLAZAS AND LAWN AREA

» Personal Misting Fans – must be emptied upon arrival

*** Subject to change based on the show.

Prohibited Items:

The following items are not allowed within Isleta Amphitheatre. Please leave these items at home. If a guest is found to be in possession of these items they may be expelled without refund or banned.

» Lawn Chairs

» Weapons of any kind / Knives

» Outside food or drink, except factory sealed water

» Large Bags/Backpacks that aren’t clear and larger than the palm of your hand

» Alcohol

» Coolers of any kind

» Illegal drugs/substances

» Glass containers

» Cans

» Laser pointers

» Glow sticks

» Animals (except service animals)

» Fireworks

» Large umbrellas

» Strollers

» Selfie sticks

» Go Pros

» Tablets / iPads

» Spike jewelry / Wallet chains

» Any other item deemed inappropriate by management or the visiting entertainer

*** Subject to change based on the show.

Smoking Policy

Due to Illinois law, no smoking is permitted inside the pavilion, or in any enclosed buildings (including bathrooms). Designated smoking areas are the North and South Plaza. While the venue does not restrict smoking on the lawn, if guests around you are complaining, they will ask you to smoke in the plazas.

Wifi Policy

Want access to the internet? The venue has you covered. No password needed – just log on to Free_Fan_WiFi

 Weather policy

Isleta Amphitheater operates in all weathers, meaning the show will go on, come rain or shine. However, performances may be canceled in the case of extreme storms and high winds. If you’re unsure whether your concert is going ahead, get in touch with the venue directly.

Re-entry policy

Re-entry is not allowed at Isleta Amphitheater, so make sure you bring everything you need into the venue. If you do leave the premises, you won’t be allowed to return without purchasing a new ticket. While this may seem strict, it’s the only way to protect the experience for paying customers.

Families and children

Isleta Amphitheater accommodates groups, including families with children. However, following the above, strollers are prohibited, so you must use backpacks or carriers instead. Children under 11 months don’t require a ticket but must sit on a parent’s lap during the performance.

Although the venue doesn’t offer group ticket sales, you can contact the guest service team to enquire about VIP boxes and suites.

Banners and signs

Want to show your favorite band some support? Luckily, you can bring signs into the venue as long as they are under 12″ x 12″. Larger signs aren’t permitted because they often block views of the performance. Note that all signs must be appropriate, so no profanities.

Health and safety

In the unfortunate event that you need medical assistance, head to the first aid center in the north plaza. Trained professionals will be on hand to help, and there’s an ambulance on site to transport guests to hospital if necessary.

You can store and refrigerate medication at the first aid center. The venue also asks that you administer medication here, so the team can ensure proper medical disposal of things like needles and tissues.

Please note the venue requires all medication to be in its original container with a name that is verifiable with a photo ID.

Refunds and cancellations

In the rare case of a cancelation, the guest service team will contact you directly to refund your ticket. If a show is postponed or rescheduled, you’ll be offered an exchange instead.